Welcome to Da Vinci Shop’s FAQ section. As a global supplier of premium art materials since 2005, we’ve compiled answers to common questions about our specialised products and services for professional artists, educators, and creative enthusiasts worldwide.

Product Questions

Q: What types of acrylic paints do you offer?
A: We carry a comprehensive range including artists’ acrylic paints, acrylic paint sets, and specialised mediums/additives. Our selection covers various opacities, viscosities and drying times to suit different techniques.
Q: Are your pigments suitable for professional conservation work?
A: Many of our artists’ pigments and binders are museum-grade, though we recommend checking individual product specifications or contacting our artist-advisors for specific conservation applications.
Q: How do I choose between bright brushes and other brush types?
A: Bright brushes (with shorter, stiff bristles) are ideal for thick paint application and short strokes. Our brush sets include selection guides, or you can consult our artist-advisors for personalised recommendations based on your medium and technique.

Shipping & Delivery

Q: What shipping methods do you offer to international customers?
A: We provide two tailored options:
– Standard Shipping (10-15 business days via DHL/FedEx): £12.95 flat rate, ideal for time-sensitive projects
– Free Shipping (15-25 business days via EMS): Available for orders over £50, perfect for bulk supplies
Q: How are temperature-sensitive products shipped?
A: Our packaging team uses seasonal protocols – winter shipments include insulation for paints and varnishes, while summer deliveries may include cooling packs for certain mediums. All temperature-sensitive items are clearly marked during checkout.
Q: Why don’t you ship to some Asian regions?
A: Due to complex customs regulations regarding art materials (particularly pigments and solvents), we temporarily limit shipments to certain destinations. We’re continuously working to expand our service areas.

Payments & Accounts

Q: Which payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure global transactions. All payments are processed through PCI-compliant systems.
Q: Can I change my delivery address after ordering?
A: Address changes must be requested within 1 business day by emailing [email protected] with your order number. Once processed, we cannot redirect shipments.

Returns & Damaged Items

Q: What’s your return policy for opened paint tubes?
A: For health and safety reasons, we can only accept returns of paints/mediums in their original, unopened packaging with intact seals. All returns require prior authorisation within 15 days of delivery.
Q: My brushes arrived with bent bristles – what should I do?
A: Carefully reshape bristles with clean fingers and allow 24 hours to naturally regain form. If damage persists, contact us immediately with photos at [email protected] – we typically replace rather than return damaged brushes.
Q: Who pays for return shipping?
A: We cover return costs for defective items. For non-defective returns, customers are responsible for return shipping and any applicable customs fees.

Technical Support

Q: How do I clean airbrush tools after using your acrylic paints?
A: We recommend our specialised brush cleaning solutions and following the manufacturer’s guidelines for your specific airbrush model. Always clean immediately after use to prevent paint buildup.
Q: Can you advise on varnish selection for my mixed-media piece?
A: Absolutely! Our artist-advisors can recommend between our acrylic varnishes (gloss/matte), spray varnishes, or specialty coatings based on your substrates and environmental factors. Email details to [email protected].

Need more personalised advice?
Our artist-advisors at Da Vinci Shop understand the nuances of creative work. For questions about product compatibility, custom orders, or regional shipping regulations, contact us at [email protected] or +44 (0)1274 000000.

31 Gaythorne Rd, Bradford, GB BD2P 5WX